Multimedia Communications Manager
Symbotic LLC
Aug 2022 – Present (1 year 1 month)
Communications and Marketing
Developing and distributing communications for Symbotic and our customers.
Be the audio/visual liaison for all Company events (on-site and off-site)
Producing interactive communications content using graphic design.
Operating and maintaining our robust website and internal communications platforms (Newsletter and digital signage).
Develop and implement improvements to communications and supporting materials to improve effectiveness and meet evolving needs of the business.
Traveling to Symbotic customer sites to capture and develop content for communications (approx. 10-15%).
Support and bolster our Social Media presence and content production.
Scan the media marketplace to keep up-to-date on the latest media trends.
Update and maintain brand standards and library of brand assets; support requests for branded materials
Training
Assisting and leading initiatives to help improve the online learning experience for all internal and customer associates.
Developing video-based content for Field Maintenance and Operations teams.
Producing interactive online learning content using graphic design, interactive demos, video design, quizzes and more.
Supporting the development of virtual learning experiences, including promoting, administering, measuring, and refining content and courses.
Suggest improvements to training events, programs, and materials to improve effectiveness and meet evolving training needs of the business.
Supporting in the creation of internal company communications
Ensure that key messages align with vital business strategies
Multimedia Coordinator
Symbotic LLC
July 2018 – August 2022 (4 years 2 months)
Content Development
Developed hundreds of video-based trainings for Field Maintenance and Operations teams supplying knowledge to 10 sites and 400+ field employees.
Produced interactive, visually impressive online learning content using graphic design, interactive demos, video design, quizzes and more for 10 customer sites and 2 headquarter locations.
Crowdsourced video content for training from 10 customer sites.
Collaborating with management, employees, project leads and departments to identify ongoing training needs.
Communications
Managed the rollout of a new communications platform in under 3 months. Achieved a 66% average viewership up from 17%.
Managing the internal visual messaging system across all company locations
Maintaining the company website and various online profiles through profile updates, copyediting, and content creation.
Training Delivery
Supporting the development and delivery of in-person and virtual learning experiences, including promoting, administering, measuring, and refining content and courses for over 300 employees.
Project Management
Lead the implementation of a new LMS for the internal and external training of over 1000 associates and customer employees across 12 locations.
Freelance Photographer / Videographer - David Kumar Photography
September 2010 — July 2018
Landscape and Portrait Photographer.
Worked with over 20 clients.
Experience in multiple roles of video production, from pre-production to postproduction.
Managing website and client communications using g-suite.
Director of Video Production / Marketing Team Lead - Brain Power LLC
November, 2016 — May, 2018 (1 year 7 months)
Project Managed Company’s First Product Launch (Surpassed goal by 245%, Raised $137k)
Managed a team of up to 10 video editors
Planned, shot, and edited an average of 4 videos a week.
Managed the rollout of a new Marketing Strategy that saw an increase in followers by 10% on Facebook, and an increase of YouTube subscribers by 100% in 1 year.
Managed Marketing communications on all social media channels and emails
Summer Intern - Zero VFX
May, 2016 — August, 2016 (3 months)
Trained on VFX Compositing programs (Nuke, Flame, and Maya)
Helped with daily tasks around the office
Learned and applied skills taught by artists in my own projects
Post Production Manager - Emerson Independent Video
March, 2016 — December, 2016 (9 months)
Managed a team of 10 editors for our channel (School and YouTube)
Held various levels of editing workshops for various editing programs.
Increase average attendance by 50% by altering the teaching method.
Archived and managed 4 years of channel footage and final edits
Maintained a clear line of communication between Executive Producers and the channel editing staff.
Sales Specialist / Customer Trainer - Apple Inc
March, 2015 — December, 2016 (1 year 9 months)
Transformed Apple Store visitors into loyal Apple customers
Created energy and excitement around Apple products, through thoughtful customer interactions
Accurately provided solutions and got products into customers’ hands
Stayed on top of news about products and initiatives
Applied advanced technical expertise in customer interactions to ensure current solutions were advised
Trained 8-10 customers a week on the latest Pro software built by Apple.
Assistant Store Manager / Acting Store Manager - GameStop Inc
April, 2012 — March, 2015 (2 years 11 months)
Impressively managed the regional flagship store for New England, meeting and exceeding most regional KPIs
Achieved annual revenue of $3.5 Million
Effectively managed a staff of 20 associates to cover the daily customer volume.
Maintained an accurate on-hand inventory check
Maintained a .7% inventory loss. (District average of 5% inventory loss)
Built the weekly schedule for the staff based on sales goal and projected traffic
Provided excellent customer satisfaction through performance of greeting customers upon arrival and providing current promotion and deals, aesthetic displays of the store, and answering questions of sales and promotions offered.
Achieved store Net Promoter Rating of 85+ for 8 months.